Learn to think like a consumer, not a dentist.
In the current dental insurance environment, reimbursement for dental services is definitely going in the wrong direction. PPO plans are dominating. If you choose to leave some of these plans, you certainly hope that a significant percentage of your existing patients will be willing to pay to stay. One of the best ways you can accomplish this objective is by differentiating your practice from the competition by offering a level of customer service not available anywhere else.
- Deliver consistent, exquisite, unmatched five – star customer service.
- Create a fabulous new patient experience. Image is everything! You never get a second chance to make a great first impression.
- Learn inexpensive internal marketing techniques guaranteed to increase new patient referrals.
- Develop an office environment that ensures lifelong relationships with your patients.
- Are you already a friendly office? How do you know?